Detailing Packages

Agreeing to these terms and conditions (these “Terms and Conditions”) creates a legally binding agreement between you and Infinite Detailing, LLC (“Infinite Detailing”, “we”, “our”, “us”). Please read these Terms and Conditions carefully before agreeing to them. By accepting these Terms and Conditions you hereby acknowledge and agree as follows;

INTRODUCTION

Infinite Detailing seeks to provide the best mobile detailing experience. We would like to take this opportunity to thank you for considering our services and explain the policy of our business criteria. The policies listed below will inform you in explaining the extent of our auto detailing services.

Section 1 – Appointments

1:1    An appointment can be requested verbally or through our website, www.InfiniteDetailing.com. Infinite Detailing will be the sole determiner in confirming or denying your appointment. Once an appointment is confirmed by Infinite Detailing, the appointment shall be paid for and unless expressly specified in these Terms and Conditions, no refunds shall be given. (See sections 2 & 3, below).

1:2   Upon Infinite Detailing receiving your booking, Infinite Detailing will notify you via email with your booking details. If you do not receive an email or we have not contacted you directly, please reach out to us at the contact phone number provided on our website.

1:3  Infinite Detailing will provide you reminders regarding your appointment via email and text message 1 day prior and 3 days prior to your appointment. These are courtesy reminders and you understand it is solely your responsibility to track your appointment accordingly and not to rely strictly on the courtesy reminders. (See sections 3 & 4, below).

1:4  You are responsible for verifying all the information you provided for your appointment is correct. You must inform Infinite Detailing of any information you need to change regarding your appointment. This includes but is not limited to, change of your special instructions, service address, email address, phone number, the day and time, and/or change of the vehicle(s) make and model. Once your appointment is confirmed, the only change which cannot be requested is to select a less expensive detailing package and/or add-on. Any changes you request must follow our cancellation & reschedule policy. (See Section 3, below).

1:5  You understand when booking an appointment, each of our detailing packages and add-ons have a set time limit (which may be viewed on Infinite Detailing’s website). This time limit shall be the maximum amount of time Infinite Detailing will spend on your vehicle, unless Infinite Detailing elects to apply section 3:1, below. The listed time for your services starts once Infinite Detailing arrives at the scheduled location.

​1:6  Infinite Detailing’s estimated time of arrival for its mobile services may depend on the weather, traffic, or other unforeseen circumstances. However, our goal is to arrive as close to the scheduled appointment time as possible, but you realize that sometimes situations arise that are beyond our control. We will contact you directly should we be running late or ahead of schedule. If we are running late, we will provide you the option to reschedule at no additional cost to you upon your request.

1:7  Infinite Detailing requires you to look over your vehicle once your appointment is complete. Any complaints regarding the adequacy of the detailing services performed by Infinite Detailing must be made prior to the time that Infinite Detailing leaves the location of your appointment. Infinite Detailing shall not be responsible for any complaints if you fail to meet this requirement and Infinite Detailing shall not be responsible for any dirt accumulation after the appointment is complete.

1:8 Infinite Detailing will ask you to sign off on your appointment via iPhone or iPad once your detail has been completed. If you or anyone you know is not available to sign on your behalf, Infinite Detailing will charge you according to these Terms and Conditions.

Section 2 – Payment

2:1 You understand once you submit a credit or debit card payment, all of your information will be saved to file for further transactions. Infinite Detailing will charge your payment method for the full dollar amount prior to your appointment. Infinite Detailing accepts payment via gift cards purchased from www.InfiniteDetailing.com, debit and credit cards.

2:2 If your primary payment method cannot be charged for any reason (such as expiration or insufficient funds), you hereby authorize Infinite Detailing to attempt to charge your other eligible payment methods in order from top to bottom as they appear on your account settings page. If we cannot charge you, you remain responsible for any uncollected amounts, and we may attempt to charge you again until the payment is complete or request that you provide another payment method.

Section 3 – Inclement Weather, Reschedules & Cancellations

3:1 Infinite Detailing in its sole discretion, reserves the right to refuse service, alter or cancel an appointment for any reason at any time, without penalty to itself, and charge you according to these Terms and Conditions. Infinite Detailing will exercise best efforts to advise you as soon as practicable if your appointment must be altered or cancelled for any reason.

3:3 Infinite Detailing’s cancellation fee is defined as an appointment cancelled with less than a 48-hour notice for any reason and is equal to the appointment’s full dollar amount.

3:4 If you wish to cancel your appointment with more than a 48-hour notice, you may do so however, a refund will be given in the form of a gift card for the appointment’s full dollar amount, sent to the email associated with your appointment.

3:5 Rescheduling is not allowed within 48 hours of your appointment. Only one (1) reschedule is allowed per appointment with more than a 48-hour notice. Your new rescheduled appointment cannot be more than fourteen (14) days after your original appointment date.

3:6 Cancellation and emergency service fees shall be applied on a per vehicle basis. Appointments for multiple vehicles will be subject to these fees’ multiple times. For Infinite Detailing’s emergency service fee definition and dollar amount, see section 7:5, below.

3:8 If you are not present once Infinite Detailing arrives for the scheduled appointment, there will be a ten (10) minute grace period for you to arrive at the scheduled location. If you have not arrived prior to the expiration of the grace period, you will be deemed a ”no-show” and Infinite Detailing will charge you a cancellation fee.

3:9 If the weather will not permit Infinite Detailing to properly detail your vehicle on the scheduled day, Infinite Detailing will reach out and reschedule the appointment. The payment method on file will be charged on the original scheduled day. If you wish, a gift card can be issued for you to use at a later date of your choosing.

• Infinite Detailing will be the sole determiner of weather safety.
• Infinite Detailing will NOT allow any reschedules on the “possibility” of weather (e.g. If it is cloudy and might rain in the next few days).

 Section 4 – Automated Messages & Technical Difficulties

4:1 By requesting an appointment, you’re consenting to receive SMS/text messages and email notifications on behalf of Infinite Detailing. Text messages will be sent using an automatic telephone dialing system or other technology.

4:2 Service-related messages may include updates, alerts and/or other information regarding your service. Promotional messages may include promotions, specials and other marketing offers.

4:3 You may unsubscribe from any automated text messages and/or emails at any time. To stop receiving text messages, text “STOP.” For emails, click unsubscribe at the bottom of the message. If you created an account online, you may go to your account notifications settings page and change your notification preferences.

4:4 We may change any short code or telephone number we use to operate the service at any time and will notify you of these changes as soon as practicable. You acknowledge that any messages you send to our automated short code and/or telephone number, will not be received by Infinite Detailing. We will not be responsible for honoring requests you send to the automated number.

4:5 You’re responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

4:6 Technical difficulties do not result in a waiver of your responsibility to your appointment. In the event there are any technical difficulties, whether they happen on Infinite Detailing’s end or your end, you will be charged according to these Terms and Conditions.

4:7 Failure to receive or respond to any of Infinite Detailing’s communications does not release your responsibility from your appointment. (See Sections 1 & 3 above).

Section 5 – Gift Cards

5:1 Gift cards are held to these full Terms and Conditions. Any gift cards issued in accordance with these Terms and Conditions will expire after sixty (60) months. Infinite Detailing gift cards are not refundable or redeemable for cash, either prior or subsequent to redemption, unless otherwise required by applicable law. Infinite Detailing gift cards are not replaceable if lost, stolen or destroyed and cannot be transferred or resold to anyone. Any gift card that has been transferred or resold is subject to invalidation at Infinite Detailing’s sole discretion.

Section 6 – Vehicle Expectations

6:1 You shall be responsible for removing all trash, personal belongings, money, firearms and/or any other personal items from your vehicle prior to your appointment. Failure to do so may result in an additional fee which shall be reasonably calculated by Infinite Detailing based on the condition of your vehicle at the time of your appointment.

6:2 If personal items have not been removed from your vehicles center armrest storage. glove compartment, or other areas of your vehicle, those areas will not be serviced by Infinite Detailing.

6:3 Due to child safety, Infinite Detailing will not remove or replace car seats under any circumstances. We ask that our clients remove car seats and booster seats before we arrive. Should the car seat be left in the vehicle, Infinite Detailing will exercise best efforts to work around it.

6:4 We also will not remove or install any custom or aftermarket equipment from your vehicle. This includes, but is not limited to, seat covers, subwoofers, light bars, pet protectors, and bumper stickers. If you would like your vehicle thoroughly cleaned, please have them removed prior to your scheduled appointment.

6:5 Infinite Detailing may ask for possession of the keys to your vehicle prior to beginning services on your vehicle. By accepting these Terms and Conditions, you hereby authorize Infinite Detailing to move/relocate your vehicle during the service if deemed necessary by Infinite Detailing’s onsite representative.

6:6 Prior to Infinite Detailing performing services on your vehicle, you will advise us of any issues with your vehicle (be they in nature cosmetic, mechanical, electrical, or otherwise) that may prevent us from completing the detail. Such issues include, but are not limited to, low battery, trunk permanently shut, windows don’t roll down, etc.

6:7 Infinite Detailing reserves the right to cancel your appointment and charge a cancellation fee if you fail to meet the conditions in this section.

Section 7 – Pricing  

7:1 Infinite Detailing reserves the right to change the price of an appointment at any time if we feel the vehicle does not qualify for the requested service. We reserve the right to charge each appointment according to the scheduled appointments zip code location (distance fee), the vehicle condition, size and the material it is made out of. By accepting these Terms and Conditions, you affirm you have carefully reviewed all of the information on Infinite Detailing’s website and selected the appropriate package and frequency.

7:2 Certain services are not included in any of our packages and instead, have to be added on to the appointment. Infinite Detailing in its sole discretion, reserves the right to impose additional charges for these services. This includes but is not limited to, heavy stains, pet hair, excessive debris removal, personal item removal and steam cleaning (if required). Any such additional charges shall be reasonably calculated by Infinite Detailing based on the amount of additional time and effort required to address these conditions. This provision does not require Infinite Detailing to completely address these conditions and Infinite Detailing reserves the right to end your appointment before or after the scheduled end time elapses. (See section 1:5, above). By agreeing to these Terms and Conditions, you affirm you have carefully reviewed all of the information available on Infinite Detailing’s website and selected the appropriate add-ons.

7:3 The removal of hazardous materials such as urine, vomit, blood, feces or other hazardous materials are not included in any of our detailing packages and will be subject to an additional fee upon arrival. That fee can vary depending on the severity. Infinite Detailing reserves the right to alter or cancel your appointment if the presence of hazardous materials in and/or on your vehicle are not disclosed prior to your appointment (See Section 3, above).

7:4 Due to each package and add-on having set time limits, Infinite Detailing reserves the right to remove any services from your appointment if you fail to allocate the appropriate amount of time for your appointment. The package and any add-ons associated with your appointment, that you choose, are based upon what can be completed in that certain window of time. Infinite Detailing will exercise best efforts to complete all services listed in your appointment. However, there are some instances where one or more areas of the vehicle(s) require more time than what was originally forecasted. This can include but is not limited to, excessive bugs & tar, heavy stains, dirt heavily rubbed into the plastic, etc.

7:5 Requesting we provide an Emergency Service (as defined below), will result in a $150.00 fee added to your appointment total for personal vehicles. For company vehicles, this fee is calculated to be at 2.5 times the detail package price and any add-ons associated with your appointment. 

• “Emergency Service” is defined as requesting Infinite Detailing to perform a detail with less than a 24-hour notice and/or requesting a detail to be performed before our opening time (8:00 a.m.) or after our closing time (6:00 p.m.). If your appointment extends into our closing time, the emergency service fee will apply.

Section 8 – Services            

8:1 Infinite Detailing provides detailing and cleaning services, not repair services (including, but not limited to mechanical repairs, electrical repairs, cosmetic repairs, dent repair, headlight restoration, oxidation removal, bugs removed from the clear coat, etc.).

8:2 We do not offer any type of infestation removal, pest control services or rodent control services. If you have any of these issues in or around your vehicle(s) you must call a pest or rodent control expert. If we are notified any time after you have made your appointment of any dead or alive pest or rodents in or around your vehicle, we will cancel your appointment and charge you according to these Terms and Conditions. (See Section 13, below).

8:3 Infinite Detailing does not warrant or guarantee that it will be able to remove all stains or odors from your vehicle but will exercise best efforts to do so. Be aware that some materials are beyond cleaning and may not completely clean up as expected. Some stains are permanent or have been damaged beyond what our detailing service can provide. We may consult with you about what can and cannot be done in regard to your vehicle’s condition.

8:4 Infinite Detailing does not guarantee that it will be able to remove all pet hair, sand, or other particularly resistant materials from your vehicle.

8:5 After we finish shampooing your upholstery, you understand to prevent mold from forming is to keep the carpet very dry. The areas cleaned should be well-ventilated, with low humidity. By accepting these Terms and Conditions, you agree not to hold Infinite Detailing responsible for the accumulation of mold in your vehicle that may arise if you fail to maintain your vehicle in accordance with this provision.

8:6 When washing a vehicle in the sun, water marks and/or spots can pop up on the vehicles paint and/or windows due to the combination of extreme heat and the color of your vehicle(s). If you have a darker colored vehicle, it is strongly advised you book your appointment for early in the morning if it’s going to be 75 degrees or above. Infinite Detailing does not warrant that your vehicle will be clear of water marks and/or spots which may arise after your vehicle has been washed, but will exercise best efforts to prevent the appearance of such.

8:7 When we wash your vehicle in the winter at 32 degrees or below, it is highly recommended you keep it in the garage, the night before your appointment, and let Infinite Detailing wash and dry it in your garage. This is due to the water freezing on your vehicle and the frozen water can damage your paint if wiped off. Infinite Detailing shall not be responsible for any damages which occur from frozen water on your car if you fail to follow the instructions in this provision.

8:8 Infinite Detailing shall not be responsible for any damage due to heavily soiled or stained interior components, including but not limited to, the steering wheel, dash buttons, steering column buttons and knobs, headliner, suede, faux leather or other synthetic materials etc. Such areas may be too sensitive to clean and/or be caked with so much dirt, grime, and makeup that cleaning them may result in these interior components to lose their markings and/or cause the material to be faded. Infinite Detailing, in its sole discretion, may elect not to attempt to clean certain areas due to the risk of damage. By accepting these Terms and Conditions, you agree to hold harmless Infinite Detailing for any such damage that may occur during its performance of services.

8:9 Infinite Detailing will not remove any of the driver or passenger seats or clean any seatbelts. Seatbelts have a protective fire resistance coating on them which gets removed during the cleaning process. This can also weaken the seatbelt and can make it more likely to break during an automobile accident.

8:10 Infinite Detailing, in its sole discretion, may elect not to attempt to remove bird droppings, bug splatter, sap, and tar from your vehicle’s paintwork unless specifically requested by you. However, if you make such a request, you do so after hereby acknowledging that such materials will chemically etch into your vehicle’s paintwork if left for a period of time. This will result in a deep chemical mark on the paintwork which will need additional work to safely remove. In some cases, the mark cannot be removed completely without comprising the clear-coat. Once the mark is behind the clear coat, there is nothing Infinite Detailing can do as this is a restoration issue and not a cleaning issue. By accepting these terms and conditions Infinite

8:11 Infinite Detailing does not warrant or guarantee that every area of your vehicle is capable of being accessed and serviced. We may not be able to access all areas of your vehicle(s) interior or exterior due to the nature of some spots being too tight for Infinite Detailing to fit any tools in them.

8:12 Infinite Detailing does not warrant or guarantee that its services can restore your vehicle(s) to any specific condition (e.g. “Show Room New”). Some areas are beyond cleaning and may need to be repaired or replaced. Results vary based on condition, time spent and/or the material your vehicle is made out of.

Section 9 – Job Site Expectations

9:1 Infinite Detailing requires you to ensure the following jobsite expectations are adhered to. If any of the requirements listed in section 7 ‘Job Site Expectations’ are not met, we will charge you consistent to these Terms and Conditions. (See section 3, above).

9:2 An ample amount of space to perform our service. All doors of the vehicle must be able to open entirely. The vehicle must be parked in a spacious area in order for Infinite Detailing to perform service.

9:3 Before we arrive to the service location, please make sure to have all vehicles that will be leaving the premises adjusted so that we do not have to break down our setup to allow them to depart.

9:4 A clean and well-kept work environment. In addition to your vehicle, maintaining clean equipment and personal property is an important part of our business. We reserve the right to refuse service if we feel the service location is hazardous or hinders Infinite Detailing from delivering results that will meet your expectations. 

9:5 Permission to be on-premises if you are not the owner. When providing service at apartment complexes, parking garages, or office buildings, please notify the property owner, security, or any other authorities if you believe conflicts may arise. This is not our responsibility and we will respectfully leave the service location if asked to do so.

9:6 A safe location as well as safe conditions to service your vehicle. If at any point during a service we feel the location is unsafe or unsuitable to work we reserve the right to leave the premises. 

9:7 We will not tolerate any verbal or physical abuse under any circumstances and will take the relevant actions should any such behaviors be encountered. 

9:8 If you need to speak to Infinite Detailing, while working on your vehicle, please make sure to get our attention from a distance. We try to pay attention to our surroundings. For your safety, please keep a safe distance, at least 15 feet away from our work area to avoid any trip or slip hazards.

9:9 We respect your time and personal property and we will be polite and courteous at all times. However, Infinite Detailing in its sole discretion, reserves the right to refuse, deny or not continue with any service if we deem you to be unreasonable and/or violent and charge you according to these Terms and Conditions.

 Section 10 – Subscription Plan

10:1 These Terms and Conditions apply in full to Subscription Plan customers. Each Subscription Plan customer will be required to acknowledge and accept a Subscription Plan agreement.

10:2 The “Subscription Plan” is hereby defined as recurring appointments every week, 2 weeks, 3 weeks or 4 weeks. The Subscription Plan is not a full commitment and can be cancelled in accordance with our cancellation policy. (See Section 3, above).

10:3 Prices start at $64.99 per visit for a car (4 door sedan or smaller) and $74.99 per visit for a consumer level truck, SUV, or van. These prices are based on condition and are subject to increase if the vehicle takes longer to complete due to condition and/or size.

10:4 You hereby agree to keep a valid method of payment on file for the duration of your Subscription Plan. Your subscription includes enrollment into an ongoing/recurring payment plan. Payment for each subscription plan appointment is paid for in advance therefore, your next appointment will be confirmed when your current appointment is completed or cancelled. (See Sections 1 & 2 above).

10:5 You hereby agree you will be subject to recurring charges until you cancel through your account manager or notify Infinite Detailing of your full Subscription Plan cancellation.

10:6 We reserve the right to change our pricing. In the event of a price change, you may cancel your subscription in accordance with our cancellation policy. If you do not cancel your subscription according to our cancellation policy, your subscription will be renewed at the price in effect at the time of the renewal, without any additional action by you, you hereby authorize Infinite Detailing to charge your payment method for these amounts. We will not be able to notify you of any changes in applicable taxes. (See sections 2 & 3, above).

10:7 Infinite Detailing reserves the right to cancel your Subscription Plan before the agreed time frame is completed if you have showed a repeated breach of any of these Terms and Conditions.

Section 11 – Company Vehicles

11:1 These Terms and Conditions apply in full to company vehicles.

11:2 If you require Infinite Detailing to be on call because you don’t know how many company vehicles you will have on site; you will be charged $400.00 for being on call for half a day, four (4) hours or $800 for a full day, eight (8) hours. It is your responsibility to communicate to Infinite Detailing what exact time frames you need blocked off. (e.g. 9:00 a.m. to 6:00 p.m.).

11:3 All personal items removed by Infinite Detailing will be turned into a manager of the company. (See Section 14, below).

11:4 You understand when you schedule an appointment for company vehicles the appointment is only for the specific company vehicle(s) listed in the appointment details. You may not switch your appointment for employees’ personal vehicles at all. All employees’ personal vehicles will be paid for separately and may not be included or added to your company’s appointment(s).

Section 12 – Photographs and Video

12:1 By accepting these Terms and Conditions, you hereby authorize Infinite Detailing to take pictures or video of your vehicle for marketing purposes (including, but not limited to, public posting on Infinite Detailing’s website), and waive any and all rights you may have to said photos. Infinite Detailing specifically warrants that it will never sell said photos to any third-party.

12:2 Infinite Detailing reserves the right to record audio, video, or both on the premises where the detailing is taking place for the safety of our employees.

Section 13 – Health & Safety

13:1 By accepting these Terms and Conditions, you hereby acknowledge that it is your sole responsibility to notify Infinite Detailing if your vehicle poses a potential threat to our health and/or safety (including, but not limited to, the presence of hazardous materials set forth in Section 6:3, above). You further acknowledge that you will be held solely responsible by Infinite Detailing for any health and/or safety issues arising from your vehicle. Proper disclosure must take place on your end (such as including said threats in the notes section of your booking or verbally during the initial booking phone call). Infinite Detailing will not continue with the appointment if any health and/or safety issues are in or around your vehicle. Infinite Detailing will be the sole determiner on evaluating the risk of said substances and reserves the right to refuse service and charge you consistently with these Terms and Conditions when Infinite Detailing decides not to continue with the scheduled appointment. (See Section 3, above).

 Section 14 – Responsibility of Property

14:1 By accepting these Terms and Conditions, you hereby warrant to hold Infinite Detailing harmless from any liability to you, any driver or passenger of your vehicle for loss, damage and/or theft to property left in the vehicle(s) either during or after the appointment.

14:2 You understand not to leave any keys at the service location if you cannot be present during or after your appointment. By accepting these Terms and Conditions, you hereby warrant to hold Infinite Detailing harmless from liability to you or any driver or passenger of the vehicle for any loss, damage, and/or theft of the vehicle(s) and/or any keys.

14:3 Reimbursement will not be paid by Infinite Detailing for any minor cosmetic damage as a result of detailing your vehicle. However, reasonable reimbursement will be paid by Infinite Detailing for any major damage caused to your vehicle as a result of its employee’s gross negligence or willful misconduct. Infinite Detailing reserves the right to obtain quotes from vendors other than those selected by you, which it may use to determine the amount of reasonable reimbursement to be made in accordance with this provision.

14:4 By accepting these Terms and Conditions, you warrant to hold Infinite Detailing harmless from any liability for issues with your vehicle, be they in nature cosmetic, mechanical, electrical, or otherwise which may arise with your vehicle during the performance of Infinite Detailing’s services.

14:5 By accepting these Terms and Conditions, you hereby expressly warrant and agree to indemnify and hold harmless Infinite Detailing, its owners, employees, representatives, agents, affiliates, and assigns from any damage, loss, expense, cost, claim and liability, including attorney’s fees, arising out of Infinite Detailing’s mobile services, including without limitation, any property damage which occurs to my property or the property of any neighbor. I acknowledge that the unique mobile nature of Infinite Detailing’s business may expose me to greater property damage risk, and I hereby assume such risk.

14:6 By accepting these Terms and Conditions, you hereby expressly warrant and agree indemnify and hold harmless Infinite Detailing, its owners, employees, representatives, agents, affiliates, and assigns from and against any and all liabilities, expenses, damages, and costs, including attorney’s fees, arising out of any service provided or injury, during or after our services have been completed.

14:7 If any lawsuit should arise out of these Terms and Conditions, you hereby agree that Oklahoma law shall apply to said lawsuit. And these Terms and Conditions shall be construed under Oklahoma law.

Section 15 – Other Provisions

15:1 By agreeing to these Terms and Conditions, you hereby authorize Infinite Detailing to use information regarding your use of our website (www.InfiniteDetailing.com) services performed for you by Infinite Detailing, your account and any other personal information provided by you in accordance with our privacy policy. We have made some changes to our Terms of Service because of the EU General Data Protection Regulation (GDPR) that came into effect on May 25^th, 2018. You further acknowledge and agree that any disputes related to the privacy policy, including any breaches in security or privacy, will be subject to the limitations on liability, dispute resolution and arbitration provisions contained in these Terms and Conditions (See Section 14, above).

15:2 Infinite Detailing reserves the right to amend or modify these  Terms and Conditions from time to time in its sole discretion. If an amendment or modification is made, Infinite Detailing will provide notice to you of such and request that you review and agree to the new terms and conditions prior to booking new appointments. If Infinite Detailing fails to provide notice to you of such, these Terms and Conditions will remain in effect. These Terms and Conditions shall remain in effect indefinitely from the date you acknowledge and agree to these Terms and Conditions and shall govern all services rendered by Infinite Detailing to you after this date.

15:3 By accepting these Terms and Conditions, you hereby acknowledge that these Terms and Conditions comprise the complete agreement between you and Infinite Detailing.

Last Updated: Dec 11th, 2023