By scheduling any detailing package with Infinite Detailing, you hereby agree to all terms listed on said agreement. Infinite Detailing seeks to provide the best complete mobile detailing service experience. We would like to take this opportunity to thank you for considering our services and point out some of the terms and conditions of our business criteria. We hope you will find these policies listed below helpful and informative in explaining the extent of our auto detailing services. Last Updated: Jun 4th 2023
Section 1 – Appointments Upon the initial scheduling of an appointment, you will be notified via email with the appointment date and time. If you do not receive an email within the same day of scheduling, or we have not contacted you directly, please reach out to us at our contact phone number listed on this website. You will receive a notification via email 24 hours prior to any service as a courtesy reminder. If a time conflict arises or you need to reschedule, let us know as soon as possible. See section 6 for reschedules and cancellations. You understand when booking an appointment, each of our detailing packages have a set time limit at the bottom of each individual package. Whichever package you choose, will be the maximum amount of time we will spend on your vehicle(s). Our estimated time of arrival for our mobile services may depend on the weather, traffic, or other unforeseen circumstances. However, our goal is to arrive as close to the scheduled appointment time as possible, but we assume that our customers realize that sometimes situations arise that are beyond our control. We will contact you directly should we be running late or ahead of schedule. We reserve the right to alter a booking or move a booking time/date without penalty, in accordance to weather conditions and/or equipment failure without penalty to the company. We will also always strive to advise the customer as soon as possible if this situation were to occur. Section 2 – Vehicle Expectations Please remove all trash, personal belongings, money, firearms and/or any other significant items from your vehicle prior to any service. Failure to do so can result in your appointments final dollar amount being increased. If areas such as the center armrest storage or glove compartment are not cleared, we will not be able to clean them due to customer’s private personal belongings. Due to child safety, we will not remove or replace car seats under any circumstances. We ask that our clients remove car seats and booster seats before we arrive. Should the car seat be left in the vehicle we will do our best to clean around the car seat but can’t promise your total satisfaction. We also will not remove or install any custom or aftermarket equipment from your vehicle. This includes, but is not limited to, seat covers, subwoofers, light bars, pet protectors, and bumper stickers. If you would like your vehicle thoroughly cleaned, please have them removed prior to your scheduled appointment. Upon arrival we require possession of the keys to your vehicle. This provides us with the flexibility to move/relocate your vehicle during the service if need be. If we arrive and the previously mentioned conditions are not met, we reserve the right to cancel the appointment and charge the customers card for the full dollar amount booked. Prior to Infinite Detailing performing services on your vehicle, you will advise us of any cosmetic or mechanical issues that would prevent us from completing the detail. These may include low battery, trunk permanently shut, windows don’t roll down, etc.…. Section 3 – Responsibility for Property We are not liable to you or any authorized driver or passenger for loss or damage to property left in the vehicle either during or after the appointment unless the loss or damage results from our negligence. Section 4 – Job Site Expectations When providing a mobile service, we require the following: An ample amount of space to perform our service. All doors of the vehicle must be able to open entirely. The vehicle must be parked in a spacious area in order for us to perform service. Typically, the service is provided at your home, please make sure to have all vehicles that will be leaving the premises adjusted so that we do not have to break down our setup to allow them to depart. A clean and well-kept work environment. In addition to your vehicle, maintaining clean equipment and personal property is an important part of our business. We reserve the right to refuse service if we feel the service location is hazardous or hinders us from delivering results that will meet your expectations. Permission to be on-premises if you are not the owner. When providing service at apartment complexes, parking garages, or office buildings, please notify the property owner, security, or any other authorities if you believe conflicts may arise. This is not our responsibility and we will respectfully leave the service location if asked to do so. A safe location as well as safe conditions to service your vehicle. If at any point during a service we feel the location is unsafe or unsuitable to work we reserve the right to leave the premises. We will not tolerate any verbal or physical abuse under any circumstances and will take the relevant actions should any such behaviors be encountered. For your safety, please keep a safe distance, at least 10-15 feet away from our work area to avoid any trip or slip hazards. If you need to speak to us while we are working on your vehicle, please make sure to get our attention from a distance. We try to pay attention to our surroundings. We respect your time and personal property and we will be polite and courteous at all times. However, we reserve the right to refuse, deny or continue with any service if we deem the customer to be unreasonable. Section 5 – Pricing When scheduling a service, we have eight detailing packages to choose from: “Motorcycles, Boats, Wash & Vac, Level 1, Level 2 and Level 3, Interior Only” Exterior Only for each vehicle. These packages are priced based on three criteria: The size of the vehicle, the condition of the vehicle, and the thoroughness of the detail service. Each package includes a unique list of services and time limits which can be found on our detailing packages page. We reserve the right to change a detailing package at any time if we feel the vehicle does not qualify for the requested service based on its condition. We reserve the right to charge each vehicle according to its condition, the type of vehicle, and the customer location. Due to each package having set time limits, we reserve the right to remove any services listed in your package due to running out of time. In short, the package you choose, is based upon what can be completed in that certain window of time. We will do our best to apply all the services listed however, there are some instances where (1) or more sections of the vehicle(s) require more time than what was originally forecasted. This can include but is not limited to, excessive bugs & tar, heavy stains, dirt heavily rubbed into the plastic etc. Additional charges will apply for, including but not limited to, heavy stains, pet hair, excessive debris removal, personal item removal and steam cleaning (if required) due to the additional time it takes. We reserve the right to amend any price during the detailing should it differ from starting price. The removal of pet hair, urine, vomit, blood, feces, or other hazardous materials are not included in any of our detailing packages and will be subject to an additional charge upon arrival. That charge can vary depending on the severity. Section 6 – Inclement Weather & Cancellations We offer no refunds once an appointment is made. If you wish to cancel or reschedule your appointment with more than a 48 hours’ notice, you may do so however, you will be charged the full amount of the package you purchased and the appointment total will be converted to a gift card for the customer to use at the arranged later date. There are no reschedules or cancellations allowed with less than a 48-hour notice. Once you book an appointment, your booking is locked in at the 48-hour mark. If you decide to cancel, your appointment is counted as missed and you’re charged for the full amount booked. If the customer is not present once Infinite Detailing arrives for a scheduled appointment, there will be a fifteen (15) minute grace period for the customer to arrive at their scheduled location. After this period, it will be considered a missed appointment and your card will be charged for the full amount booked. You will then have to create a new appointment. We will charge your card even if you choose not to respond to our phone calls, text or emails about your appointment(s). Failure to respond to our phone calls, text or emails does not result in your card not being charged. Your appointment will be counted as missed and we will charge you. This applies to all customers/appointments including one time, monthly, bi weekly and weekly. If you’re on our constant clean schedule, we will continue to book and charge you for the following months until you decide to let us know via phone, text, or email with your reason for canceling. If the weather will not permit Infinite Detailing to properly detail your vehicle on the scheduled day, Infinite Detailing will reach out and reschedule the appointment with no penalty or fee to the customer. Section 7 – Payment A hold will be placed for the bookings total dollar amount when booking your detailing appointment via credit or debit card. Your appointment is not confirmed until we are able to put a hold on your card. We accept payment via cash, check, mobile payment apps, and debit/credit cards. Cash is accepted, but exact change must be presented at the end of your detail. Upon payment in cash, your initial credit or debit card payment will be refunded. There will be a $30.00 charge for Non-Sufficient Funds. Gift Cards are valid for 1 year. After 1 year from the original purchase date, gift cards will expire. NO REFUNDS will be given either before or after the expiration date. Section 8 – Services Pet hair and sand are two of the toughest items to remove from a vehicle with normal vacuuming. The removal of either element is not guaranteed with any of our service offerings. However, on most occasions, we are successful at removing visual traces of both elements. The way we operate with all of our detailing packages is we start with the more noticeable areas and work are way down to the less noticeable areas. For example, if you book for an interior package, we will spend most of the time on the carpets, seats and plastic which can result in us not having time for the nooks and crannies. We are a cleaning business not a repair business. This means we cannot perform, but not limited to, dent repair, headlight restoration, oxidation removal, bugs removed from the clear coat etc. We make no promises when it comes to the removal of stains and/or odors from vehicles. We aim to please so we will try our best. Please be aware that some upholstery and carpets are beyond cleaning and may not completely clean up as expected. Some stains are permanent. We may consult with you about what can and cannot be done in regard to your vehicle’s interior. When it comes to windows, we try to do our best. But from time to time and depending on temperature, windows may have a film. Please allow the vehicle to cool and then take a microfiber towel and wipe the film off if you see streaks. We do apologize for any inconvenience this may cause. When washing a vehicle in the sun, water marks and/or spots can pop up due to the combination of extreme heat and the color of your vehicle. If you have a darker colored vehicle, it is strongly advised you book your appointment for early in the morning if it’s going to be 75 degrees or above. We are not responsible for any water marks and/or spots, which may arise after your vehicle has been washed. We are not responsible for damage due to heavily soiled, stained or damaged interior components, such as dash buttons and steering column buttons and knobs. Such areas may be so caked with dirt, grime, and makeup that cleaning may result in these buttons and knobs losing their markings. We do not offer any type of infestation removal or pest control services. If you have any type of pest control issue in your vehicle(s) you must call a pest expert. We are not responsible for any mechanical or electrical problems when cleaning instrument clusters or sunroof/moonroofs, or window buttons/locks due to areas simply getting wet from the wash/cleaning process. Please make sure your vehicle is in good mechanical/electrical working order. There is no way of knowing of these problems before we begin, so please understand that if issues do arise after our detailing process, we will NOT be held responsible. The headliner is gently cleaned, however there may be remaining stains. The glue used for headliners will start to release if cleaned more aggressively or with stronger cleaners. Please understand that headliners may not come completely clean due to this reason. If you choose to clean them at your own risk, they may look clean but will sag over time due to the glue being compromised. We do not use harsh cleaning products on any interior or exterior areas. All of our products are safe and do not chemically damage carpets, leather, vinyl, plastic, painted, clear coated, or chrome surfaces. We are not responsible for baked-on brake dust that cannot be completely removed either on the surface or deep within the wheel. Some wheels are beyond cleaning and may need to be repaired or replaced. Bird droppings, bug splatter, sap, and tar will chemically etch into your vehicle’s paintwork if left for a period of time. This will result in a deep chemical mark on the paintwork that may need additional work to safely remove. In some cases, the mark cannot be removed completely without comprising the clear-coat. Your vehicle and performing proper detailing techniques is our first priority and we will not perform any service that shows potential to cause harm or damage your vehicle (including, but not limited to “scratching bugs off with your fingernail”). Reimbursement will not be paid for any minor cosmetic damage as a result of detailing your vehicle. However, reimbursement will be paid for any major damage caused to your vehicle as a result of our employee’s gross negligence or willful misconduct. Infinite Detailing will approve the body shop and/or vendors before issuing any reimbursement. There are NO GUARANTEES of bringing said customer’s vehicle back to a specific condition (i.e. “Show Room New”). If something arises after the detail that was not noticed during the final walk around, you must contact us within 24 hours and, if needed, schedule a touch-up detail that must be performed within 5 days. If it happens to rain, sleet snow etc., after your appointment, we are not responsible for any dirt accumulation after such events and is not included in our 24-hour policy. Section 9 – Monthly Maintenance Plan Monthly Maintenance Plan members are still held to Infinite Detailing’s cancellation and reschedule policy as noted above. Customer agrees to keep a valid method of payment on file for the duration of their Monthly Maintenance Plan commitment. Failure to provide a valid method of payment will be seen as forced cancellation of said commitment and customer will be billed according to policy. Infinite Detailing reserves the right to cancel the customer’s Monthly Plan before the agreed time frame is completed if said customer has showed a repeated unwillingness to work with Infinite Detailing in a polite and decent manner, to be determined by Infinite Detailing. See section 6 for charges, reschedules and cancellations. Section 10 – Company Vehicles Company vehicles are still held to Infinite Detailing’s full terms & conditions, reschedule and cancellation policy. If you schedule one (1) or more company vehicles and need to cancel or reschedule within 48 hours, you will not be charged. However, if you cancel less than 48 hours of your appointment, you will be charged for the full amount booked. If you require us to be on call because you don’t know how many company vehicles you will have on site; you will be charged $400.00 for being on call for half a day (4) hours or $800 for a full day (8) hours. If you reschedule and your new deadline does not fit with our schedule due to us booking other customers, and we have to shift our schedule around to meet your new deadline. If you request that we remove any personal belongings out of the vehicle(s), there will be an extra charge which will be determined by Infinite Detailing. All personal items removed by Infinite Detailing will be turned into a manager of the company. See Section 3 for Responsibility of Property. You understand when you book for company vehicles the booking is only for those set of branded company vehicles. You may not switch your appointment for employees’ personal vehicles at all. All employees’ personal vehicles will be paid for separately and may not be included or added to your companies booking(s). Priority services will increase to 2.5X the detail package price per vehicle. Priority service is considered requesting us to perform a detail on (1) or more company vehicles with a less than 24 hours’ notice. Priority service is also considered us being requested or having to show up before our opening time (8:00 am) or after our closing time (6:00 pm). If the work requires more time than you have requested us to block off, you will be charged 2.5X the detail package price. This is to cover our schedule having to be changed and inconveniencing our other customers who have already booked with us. It is the customers responsibility to communicate how many vehicle(s) and/or hours they will need us for. You understand when making an appointment, our business is open from 8:00am – 6:00pm. This means if we block off 8 hours (a full day) we must start the detail(s) by 9:00am so we can finish by 6:00pm. You are not billed for the extra hour we use to have lunch. If you communicate how many company vehicle’s there are late in the day, after we have already scheduled to be on call for a set number of hours, you will still be charged for the hours blocked off, and any hours worked outside of the requested time increases the detail package price to 2.5X. If the work requires us to be there before our opening time (8:00am) or after our closing time (6:00pm), you will be charged 2.5X the detail package price. This is again, to cover our schedule having to be changed and inconveniencing our other customers who have already booked with us. If any employees get inside of the vehicle(s) and make them dirty again after they have already been cleaned, you may request we come back to redo them. However, you will be charged for a full appointment plus an additional 2.5X the appointment amount. We CANNOT GUARENTEE we will be able to add on more time or more days, in any of the above scenarios, than what was originally allotted due to scheduling our other customers around your original booking. If we complete any of the above scenarios, we will charge the 2.5X the detail package price to your appointment. Section 11 – Photographs and Video We have your permission to take pictures or video of your vehicle for marketing purposes. These will never be sold or given to third parties. Infinite Detailing reserves the right to record audio, video, or both on the premises where the detailing is taking place for the safety of our employees. Section 12 – Health & Safety If your vehicle poses a potential threat to our health and/or safety, please let us know as you will be held responsible for any health and/or safety issues arising from your vehicle. If proper disclosure has taken place on the customer’s end (such as including said threats in the notes section of their booking or verbally during the initial booking phone call) then Infinite Detailing will decide whether or not to continue with the detail and offer a refund if necessary. If there is the threat of any harmful substances (needles, drugs, gasoline, etc.) in the vehicle, then that must be disclosed prior to the detailing of your vehicle. If the customer does not properly disclose said threats (such as not including it in the notes section, not verbally mentioning during the initial booking, or waiting until Infinite Detailing arrives to disclose), the customer will NOT be entitled to a full refund if Infinite Detailing decides not to continue with the detail. Infinite Detailing will be the sole determiner on evaluating the risk of said substances and Infinite Detailing reserves the right to refuse service. Section 13 – Property Damage Each customer agrees to indemnify and hold harmless Infinite Detailing, its owners, employees and affiliates from any damage, loss, expense, cost, claim and liability (including attorney’s fees) arising out of Infinite Detailing’s mobile services, including without limitation, any property damage which occurs to my property or the property of any neighbor. I acknowledge that the unique mobile nature of Infinite Detailing’s business may expose me to greater property damage risk, and I hereby assume such risk. These Terms and Conditions set forth the agreement between Infinite Detailing (“www.infinitedetailing.com”) and each user (“you” or “user”) governing your use of this website and the services provided by Infinite Detailing. By using this Site or the Services, you agree and are bound by the terms and conditions set forth. If you do not agree to the terms and conditions set forth herein these Terms and Conditions, you may not access or otherwise use this Site or the Services. We reserve the right, and you authorize us, to use information regarding your use of our website, the Services, your account (as defined below), and any other personal information provided by you in accordance with our privacy policy. Each customer agrees to indemnify and hold harmless Infinite Detailing, its owners, employees and affiliates from and against any and all liabilities, expenses, damages, and costs, including attorney’s fees, resulting from any service provided or injury after our services have been completed. We have made some changes to our Terms of Service because of the EU General Data Protection Regulation (GDPR) that came into effect on May 25th, 2018. |